
FAQ
Questions buyers ask us.
Is Organic by Nature an importer or a broker?
We are a sourcing and brokerage business. We find and vet growers, pool UK demand, negotiate prices and manage the shipment through our import, customs and logistics partners. Who acts as importer of record is agreed per programme and stated in every offer.
What is the minimum order?
For pooled sea-freight programmes, typically one pallet per delivery. For pooled air freight, typically 100–250 kg per flight depending on the line. Full container loads for a single buyer are also welcome.
How do you make money?
A transparent fee on top of the FOB price, shown as its own line. We do not hide margin in the freight or the fruit price. Placeholder — confirm the fee model.
Can I talk to the grower directly?
Yes. We introduce buyers and growers and encourage visits. Our value is the pooled volume, the vetting and running the supply chain, not keeping you apart.
What happens if the fruit arrives out of spec?
We inspect on arrival, document everything against the written spec and manage the claim with the grower on your behalf. You are not left to chase a packhouse abroad.
Do you handle customs and plant health paperwork?
Yes, through our licensed customs and port-health partners: phytosanitary certificates, IPAFFS pre-notifications, customs declarations and BCP checks.
Which areas of the UK do you deliver to?
Consolidated loads are split at a UK chilled hub and delivered nationally on multi-drop chilled transport. Placeholder — confirm hub location and delivery coverage.
Can you source something that is not on your list?
Very likely. Our catalogue shows common lines; we regularly source physalis, lychees, rambutan, okra, cassava, plantain, specialty citrus and more.
How far ahead should I plan?
For sea-freight programmes, 6–10 weeks before the window you want to buy into. Air-freight and road lines can often be arranged within 1–2 weeks.
I am a grower. How do I supply the UK through you?
Use the grower form on the Growers page. We will ask for your certifications, packing capability, season and volumes, and whether you have exported to the UK before.




Tell us what you buy.
We'll show you what pooling could save — every cost on its own line.
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